Six Mistakes That Prevent Us From Being Understood
This article draws from many wells, but the deepest draw is from the book, Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone, Bruce Patton, and Sheila Heen.
Mistake 1. Believing the problem is the other person.
You end up frustrated because the other person is being unreasonable and you feel powerless to do anything about it. These feelings are based on an assumption that underlies too many conversations: I am right, you are wrong.