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• Would your employees recognize a security incident?
• Would they know what to do about it?

Studies have consistently shown that about 80% of security incidents stem from staff behavior. Many of these incidents involve errors and omissions, such as leaving a laptop computer that holds unprotected customer data in a taxi cab.

Effective security and privacy awareness training programs:

• Focus on behaviors
• Capture a baseline of staff knowledge, perceptions, and actions
• Monitor and evaluate changes in specific security behaviors over time
• Build security reflexes

Awareness Programs Build Security Reflexes

In the animal kingdom, awareness — being alert to danger signals and responding quickly — is the difference in survival. Bats and dolphins use sonar to detect and avoid dangers. Cats use whiskers and keen senses of hearing, smell, and night-vision to probe their environments. In the same way, people who have an awareness of danger signals are an organization's most valuable sensory instruments.

• Recognizing and correctly responding to security events should be a reflex for employees.
• Awareness programs and activities can build this reflex behavior.

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