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What Sets Native Intelligence Apart?
Our Carbon-based Assets (Our People) Make Native Intelligence, Inc. Sparkle and Shine
The quality of a diamond is often measured by four C's (Cut, Color, Clarity, and Carat weight).
Similarly, four qualities make Native Intelligence, Inc. stand out from other security awareness and e-learning providers. These four C's are our dedication to:
We listen to our customers and create or tailor material to suit their organization.
An independent customer evaluation of our aspects of our customer service (reliability, cost, order accuracy, delivery/timeliness, quality, business relations, personnel, customer support, and responsiveness) showed no score lower than 98 out of 100.
We have enhanced our tracking and reporting system based on customer feedback. Native Intelligence-hosted courses include a tracking and reporting system developed for our customers in response to customer needs and requests. This flexible approach resulted in a practical and intuitive system because those who use it most have had a hand in its design.
Our courses exceed the accessibility requirements of Section 508 of the US Rehabilitation Act. For example, in addition to providing high-contrast between text and background for those with vision impairments, our courses allow users to choose to view light text on a dark background. Several course takers who do not need to use a text-reader to take the course, but who are sensitive to light, requested this option. These customers find the darker background option more comfortable. Other clients quickly found this option useful as well.
Compelling Content
We bring creativity to every project. Customers often call us to brainstorm ideas for their awareness programs. Creativity is important because if your security awareness materials fail to grab learners' attention, important awareness messages will bounce off your staff, leaving your organization's information assets and reputation at risk.
We provide up-to-date content. Awareness must be fresh to be effective. A famous Chef once said, "Fish should smell like the ocean. By the time it smells like fish, it's too late." Like fish, security awareness needs to be fresh. We continually update our materials to reflect changes in legal requirements, threats, vulnerabilities, and technology.
We use learning principles to create engaging content that works with the brain to help people learn what they need to do to protect information assets. For example, we:
Include quotes, questions, humor, pictures, stories, analogies, and examples to express an idea in different ways to create redundancy and increase the odds that some of the information will stick.
Create content that appeals to more than one sense. For example, we use several different areas in our brains, and remember more, when we:
See an image of a person with tense shoulders and head dropped onto arms folded across a computer keyboard
Read about what has happened
Feel that person's emotional pain on having just erased the hard drive on the boss' computer while trying to install a new program.
Present material in unexpected ways to increase retention. Our brains naturally filter out "ordinary" information and content we've seen before, especially content presented in exactly the same way.
Use real stories that show how others have reacted to security concerns.
Use images because they are more memorable than words alone.
Put text inside the pictures because the brain works more efficiently when the message is within the image that the text refers to. Otherwise, the learner has to think about the text, then look the image (what did the text say this was about? I'd better check that), then the text (where was I again?), and so on.
We want learners to think, but we want them to think about protecting information, not about "why did they put the image there?" or "how can I tell what's most important on this page?"
Clear Communications
Communicating clearly is important because security incidents often result from a lack of understanding rather than malicious acts. Our goal is to communicate so that the material is understood, but also to present information so clearly that it cannot be misunderstood. Our newsletters and online courses are clearly written and easy to understand. We explain technical terms in plain English. Our materials contain ample examples and case histories, as well as diagrams, charts, and illustrations to add to the narrative explanations. We use analogies to create a bridge between something a learner knows and something that we want the learner to understand, as illustrated below.
We know information security and privacy awareness from the inside out. Our content creators:
Have years of experience securing federal and commercial client assets and teaching people how to recognize and respond to security concerns
Hold security certifications (e.g., CISSP, CISA)
Are published authors on security awareness programs and topics
Include authors and contributors to the NIST document that defines security awareness, training, and education for the US government (NIST SP 800-16)
Include two Security Educators of the Year, an honor given by the Federal Information Systems Security Educators' Association (FISSEA) - K Rudolph for 2005 and John Ippolito for 1997
Create award-winning security awareness newsletters and motivational items (awards have been won in 2005, 2006, and 2007)
Comprehensive Offerings
Native Intelligence offers a full range of security awareness and privacy products. Let us help you create or enhance your security awareness program with:
Web-based awareness courses for all employees
Awareness training courses for specific roles: managers, executives, security staff, system and network administrators, Web developers, and others
Basics and literacy courses for topics such as: Constructive Rudeness - Defense Against Social Engineering, and Protecting Personal Information (PII)
Nearly 200 attention-getting security and privacy posters and poster calendars
Web-based surveys that address perceptions, knowledge, and behaviors
Award-winning security awareness newsletters in electronic or hardcopy
Practical and entertaining security awareness presentations
Security awareness contests and challenges
Motivational items, such as office inspection coupons, memo pads, calendars, coasters, monitor mirrors, fortune cookies, "Security Guardian" pins, security candy bar wrappers, and more
I found myself going through nearly all of the additional topics and picking up new information. Since the Security Awareness courses have come out, and with the support of management, I feel a positive change has occurred at my organization in the level of cooperation of users regarding IT security. Our users have become partners in IT security, rather than persons who feel negatively impacted by it. — Customer feedback on a security awareness course (Federal Government client)
What Sets Native Intelligence Apart?
Compelling Content 
